Every company, no matter how small or large, has a social obligation of giving back to the society. Charity done by a small organization located in serviced office space in Australia is as important as the work done by a multinational. Serviced office spaces are not only used by small business, even big business operate branches in serviced offices.

There are many people in the workplace who would like to give a little back to society and for a company that creates such an opportunity, it makes the small wishes of their employees come through. This helps build the company in the eyes of the society.

There is a saying that you only truly give when it cost you something. A company can choose to allow people to volunteer for charity as per the time allotted to them but this should not cut into their individual off day, else it is more the individual contributing than the company. The charities that can feature in the list for companies could be HIV+ children, cancer awareness, children with autism, physically or mentally challenged children etc.

The effort that needs to be put in can be as much as coming up with an idea to raise funds for the company associated charity or setting a small portion of the companies expenses to financially contributing towards the charity. The company can set up an event like a running or cycling event which is open to the common people. This event can be made as one that is to raise awareness about certain concerns of people like autistic children or helping single mothers and the proceeds of this event can go straight to that cause.

Another important thing to remember is that the charities that the enterprise or office give, should be authenticated. Many a times it so happens that such fake charities come to the Directors and are very demanding in their claims. To get these people off, they are given what they ask for but when the company is approached with a real need, the need is turned down because the charity records are already full, which only speaks of feeding the conmen and starving the needy.

It is therefore seen that a company that focuses on its own growth and also on the people environment is what being people productive is.

Under the reforms, employers will also be required to make contributions on behalf of their workers, communicate certain information to employees, and register their pension scheme with the Pensions Regulator. Whilst the impact predominately falls on the shoulders of employers, independent trustees will also have to keep abreast of the changes.

At the very least, they should check with the employer to find out if the company’s current pension scheme is to be used for automatic enrolment when the reforms kick in. If it is then the independent trustee should try to ascertain whether the changes are likely to affect the company pension scheme’s current membership.
The Pensions Regulator has produced a five-step action check list for trustees, step one of which advises trustees to know when they have to act. The start of automatic enrolment, says the Pensions Regulator, is being staggered across a period of 4 years, according to company size, with the date from which new duties apply to each company known as the staging date.

“The staging date is based on the number of people in the company’s largest PAYE scheme. The employer should be willing to share their staging date information with you,” says the Pensions Regulator.

Step two suggests both employer and trustee should work together to asses whether the company’s existing scheme meets the qualifying criteria for existing active members, and to confirm whether it could be used for automatic enrolment of new members. The third step calls for trustees to consider the impact of changes on the current pension scheme.

In step four, the check list says trustees should consider mobilising an implementation team. If appropriate, a sub-committee should be formed which would be responsible for automatic enrolment. Trustees should understand the key legal requirements and time frames and assess the impact on systems, processes and interfaces. They should also engage with their pension advisers at the earliest opportunity.

The fifth step involves communication with pension scheme members in order to keep them informed about how any changes will affect them and when these changes will occur.

The proposed reforms only serve to highlight the importance of the role of independent trustees, a demanding one at the best of times. The role has always required a degree of knowledge and understanding.

The Pensions Regulator says, “Committed and conscientious trustees play an essential role in the proper running of pension schemes. Our aim is to provide you with support and guidance to carry out your role with confidence. Your duties are wide-ranging – from the collection of contributions to the investment of assets and payment of benefits. The scheme members look to you to make sure that their pension benefits are secure.”

The person who answers the phone or the person who greets your customers, or the person who is at the sales counter – defines your company’s impression. They might not have the right title but they have the ability to delight or disappoint the customers, your customers. The first point of contact or the first interaction of your company decides on your company’s customer-database. Now, you might have realized how enormous is the impact of your company’s first interaction and for the success of your business.

The first impression should be always positive otherwise the customer could take their business elsewhere. What is the most common first point of contact for any organization? Reception? No. It’s your telephone. Most of the entrepreneurs tend to overlook the impression their customers get when they call. Whenever you want to contact any company or organization, you would definitely call them, right? The first contact is obviously the phone – the person who talks on the phone represents the entire company.

Most of the time people talk rudely or keep the caller on the long hold treating them downright. Many entrepreneurs use emails nowadays, but still the company’s telephone number is often preferred by many consumers as many people still prefer to talk and sort out their queries right away with interaction. The best thing to do here would be to train your staff with proper telephone etiquettes. You can even record all the calls and track how your staff deals with your customers. Make use of automated system and play voice recordings for your off-timing customers. Don’t lose even a single customer even if there’s nobody to answer the call.

The secondary point of contact is the reception, the sales counter, etc. They must be polite and capable to answer all the customer’s queries without asking anybody else or letting the customers to wait longer. These small things can work wonders for you. Pay attention on them, before it’s too late.

Leadership myth holds qualified entrepreneurs to achieve success. I believe this myth is something that is assumed to be true but actually it is totally illogical. So, why to follow these false beliefs –

1. Education: Many talented entrepreneurs hold themselves as they are not overqualified. Having a professional degree is not a license to become a successful leader. Experience is the greatest degree when it comes to become a leader. When you are placed in the leader’s position, you only have to closely evaluate and gain practical experience through your responsibilities and conflicts.
2. Control and manipulation: People think that good leadership is the derivative of coercion, control and manipulation. Many leaders limit their thoughts and aims. A real leader is someone who would dare to aim and achieve a state – which nobody have ever thought of achieving. They are passionate towards their goals and their dreams. They often guide others to follow their footsteps.
3. The rank or position: Most people hold themselves as they consider the rank, the position or the title; as the right to be a leader. Every positions role is important and at the same time holds the capacity to excel or destroy the business. That’s hard fact – but a realty. Your effectiveness, ability, performance and actions are the credentials of successful leader.
4. Appealing and enigmatic: The market proves that not all leaders are appealing and enigmatic. Some of them have faced severe personal issues in their life and some have personality issue, but still they have climbed the success ladder. The success story lies in working the success path gaining more and more people skills and technical knowledge.
5. Leadership quality is a gift: There is one famous myth that leaders are born and not made. But the history contradicts this statement. Leadership is not a day’s work or a birth-right. Anybody who takes time, learns the required skills and gets himself properly trained through trials and errors; can become a successful leader.

You can possibly change the office settings if you wanna save your production hours. Most of them don’t seem to be distracting at all but, it takes away your focus from your work. Here’s the list. Check out which one of them is an issue at your office –

1. Telephone Calls: Everybody wants to receive the calls immediately when it comes. Instead you can set up a time blocks for non-urgent calls or a voicemail service that will tell the caller the perfect time to call you.
2. Email: New mail notifications and alerts are the greatest sources of distractions. If you have too many emails in your inbox the scrolling up and down could be time consuming. Use searching and categories options.
3. Papers on Desk: If you have heaps of papers on your desk then it will take a lot of time to search important document at 11th hour. Instead use daily action folders and make a decision on time so that you clear them off from your desk elsewhere.
4. Visitors: You may be interrupted by your colleagues or your clients. Get up to the point as soon as possible so your workload doesn’t pile up.
5. Environment: Varying temperatures and improper lights will make you uncomfortable to work. Check out the right level of lightning and environment, and implement it.
6. Noise: Numerous activities can divert your concentration like overhearing colleagues or one-sided phone call. You can use a headphone, small white noise machine or close you door.
7. You: You might get tired and you might decide on jumping from project to project. Work on one project at a time. If you lose focus, momentarily get yourself back on track.

1. Mission and vision: One of the common filaments that I observed in most of the achievers is that, they don’t chase success but they build causes. Their vision is to make the world a better place to live. They are always charged to perseverance and a conviction to make it happen.
2. Your values: Success always comes from inside out. Your values are unconscious and hidden motivators for your actions and behaviors; that will shape up your future. Every business achiever is fanatical about his and his businesses values.
3. Beliefs: Your belief outlines your inner rules to run any game plan. Most of the achievers have their own set of ‘beliefs and rules’ that drives them to success. Some business achievers have beliefs that actually force them to play small game plans.
4. Journey: Your true journey should be your path and not the destination. Most of the autobiographies of great achievers emphasized on overcoming the greatest challenges and odds that come in their journey. They fought and they won.
5. Decision Making: Success story lies all within your decisions and the capabilities to take accurate decisions gauzing the situation. A successful leader makes a decision with a clear vision aiming the future.
6. Daily Success Habits: Great success is not an overnights dream; you have to achieve daily and disciplined success with endless hours of hard work and practice. Extraordinary achievement is a culmination of consistent small achievements.
7. Self-identification: See how you identify yourself because it is one of the most powerful influences, which will cast your future success. Your true nature and rhythm is your greatest strength.

You might agree with me that mouth publicity is like a ‘God’ for us – for all we entrepreneurs. Apart from being cost effective, it can be said that they have almost 100% convert ratio, I can dare to say that. Internet, the leading advertising media, has found out the modern way of gossiping – the way that works wonder for marketers. Many advertisers have realized the power of ‘internet gossiping’. After a series of researches they have found a perfect formula to hit the bulls-eye!

Internet social media provides this wonderful opportunity. Furthermore, once you know the right technique, you can bestow the benefits of free-advertising and earning lots of money. Just to name few, Facebook, Linkedln, MySpace, etc are the most popular internet social media websites. Apart from them there are loads of communities and groups where you can join and publicize your product. You can chat and talk with many online users, share your thoughts and exchange information with individuals of similar thoughts. The greatest benefit is that it is almost free and you can do it from your office while you are working and managing your company. Isn’t it interesting?

Online community marketing and social network marketing turns the customers into advocates. Many non-intrusive activities, conversations, forums, Wikis, blogs and other online tools helps in empowering the communication between the social network and the community users.

A billion dollar trick –

Once you’re there, remember, you have to avoid marketing!!! That’s right; avoid direct marketing tricks, ploys and slogans. You should publicize your product with the exchange of information, forums, facts and tips. Once you gain your customers’ trust and respect, he will advertise your product with other customers and groups and so…

Well, there’s lot more to tell, in fact this field is very deep and very vast. If you need an honest answer to your queries (without a slightest essence of marketing), then you can get in touch with me anytime. I always welcome enthusiastic entrepreneurs. Cheers for now!